Our Team
Thomas Swan Bittencourt
Co-Founder | Sales & Employee ExperienceThomas works at the intersection of sales, employee engagement, and experience design.
His background focuses on how teams are enabled, motivated, and aligned, and how internal experience directly influences customer relationships and performance.
He has supported organizations in improving collaboration between sales, customer-facing teams, and leadership, helping engagement strategies translate into real-world execution and customer impact.
Thomas brings a human-centered, performance-oriented perspective to building teams that consistently deliver better customer experiences.
Co-Founder | Customer Experience & OperationsWilliam Swan de Bittencourt
William works with customer experience strategy, operations, and SaaS system implementation.
His background is focused on helping growing companies design scalable customer journeys, align teams across the customer lifecycle, and translate strategy into operational execution.
He has worked closely with leadership, customer success, and operations teams to structure processes, implement tools, and ensure that customer experience initiatives are embedded into daily work, not treated as isolated projects.
William’s approach combines strategic clarity with practical implementation, always tied to measurable customer and business outcomes.